Shipping policy

Shipping Policy

Last Updated: 25.05.2025

Thank you for shopping with Heel Dance! We strive to provide you with the best shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand our shipping terms and conditions.

Processing Time

  • Orders are processed within 3 business days (excluding weekends and holidays) after payment confirmation.

  • Custom or pre-order items may require additional processing time. Details will be provided on the product page.

Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping: 7 - 14 business days – [Rate or Free Shipping Threshold]

Shipping times vary based on destination and shipping method selected at checkout.

International Shipping

  • We ship internationally to select countries.

  • International delivery times may vary based on location and customs processing.

  • Customers are responsible for any applicable customs duties, taxes, or import fees.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Please allow 48 hours for the tracking information to update.

Shipping Delays & Issues

  • While we strive to meet estimated delivery times, unexpected delays may occur due to weather, carrier issues, or customs.

  • If your order is delayed or lost, please contact us at antavglobal@protonmail.com with your order details.

Incorrect Shipping Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Damaged or Missing Items

  • If you receive a damaged or incorrect item, please contact us within [X] days of delivery with photos of the item and packaging.

  • For missing items, contact us at antavglobal@protonmail.com so we can assist you promptly.

Contact Us

For any shipping-related questions, reach out to us at [customer support email]. We’re happy to help!

Thank you for choosing Heel Dance!